In
our
experience,
the
vast
majority
of
service
level
agreements
are
not
structured
correctly
to
deal
with
the
fluid
subject
of
fleet
services.
We
must
remember
that
service
level
agreements
must
contain
key
attributes:
-
- They must be attainable
- They must address all stakeholder needs
- They must be cost effective
- They must be monitored
- They must be measurable
- They must be agreed by all parties
SLA’s
also need
to incorporate
everything from
the Scope
of Services,
through performance
tracking to
compensation and
reward, thus
they need
to be
thoroughly considered.
At
Fleetworx, we
have created
a structure
that contains
all of
the static
and fluid
components that
we believe
is best
practice, however,
each SLA
will be
different in
content simply
because your
supplier landscape
and scope
of services,
combined with
your internal
structure and
needs will
be unique.
We
help you
fit your
service components
within the
disciplined structure
of the
SLA in
order that
you have
a document
and review
process that
really works
for you.